Return and refund policy

What we accept

• Wrong item sent by us
• Damaged or defective item
• Item that does not match the listing description
• Unopened items in original packaging

What we do not accept

• Items installed, used or damaged after delivery
• Electrical parts that have been connected or tested outside our store
• Special order items ordered just for you
• Items returned after 7 days without contacting us first

How to return an item

1. 1Message us within 7 days of delivery with your order number and clear photos of the item and packaging.
2. 2Wait for our team to review. We photograph every order before dispatch, so we can compare quickly.
3. 3If approved, we will give you a return address and instructions. Do not send anything back until we confirm.
4. 4Once we receive and inspect the item, we will process a replacement, store credit or refund within 5 working days.

Refunds

Refunds are issued to the original payment method when possible. For bank transfers and e-wallet payments, we will refund to the same account or number used to pay. Shipping fees are not refunded unless the return is due to our error.

Exceptions and notes

Some items are non-returnable for safety and hygiene reasons. These include motor oil, lubricants, opened electrical parts, and items marked "final sale" on the product page. If you are unsure, message us before you order.